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5 steps to take an agency’s business beyond the $5 million mark

There is a natural no-man’s land for privately owned businesses that are between $1 million and $5 million in revenue. If your business is one of those that is stuck in the “black hole of business,”...

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5 key actions for CEOs eager to become agents for change

As Chief Executive Officer, you are the starter of change—and the stopper of change. Nothing significant in your organization happens that you don’t allow, including atrophy. Failure with change is...

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4 criteria to help you attract the best workers–and avoid the rest

Ann is a frustrated business owner who has been trying to hire a Marketing Manager for the last 8 months. Her last attempt was disastrous: over $6,200 spent on recruitment ad placements and 63 resumes...

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6 ways to retain and motivate top staff in de-motivating times

To retain your top talent it is absolutely critical to ensure they are motivated. In difficult times this is often not high on the priority list of managers or CEOs. Most people are working long hours...

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3 action items for becoming a top employees and getting noticed

In any economy, especially a tough one, thousands of companies are still looking to hire top employees. The real question is how does one become that top employee organizations and leaders are looking...

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3 clear options for dealing with being disliked at work

At some point in your career, you’ve probably felt disliked—or even hated—by someone at work. Maybe it was your boss, a co-worker, or someone in a different department you interacted with occasionally....

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12 questions to help take stock and build on your leadership DNA

Can you think of a time you were really uncomfortable? Maybe it was a time you had to speak in front of a large group, or a time you had to confront someone who works with you on a difficult issue....

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Skills and experience are irrelevant when choosing who to hire

Just to clarify, the word in the headline is “irrelevant.” It doesn’t read “not important.” There is a difference between something being relevant and being important. Of course, having the right...

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Good management CREATES good employees

You can hire the right employees for your business, but if your managers don’t manage them well, those good employees may wind up messing up, rather than stepping up. Jen and Tim are managers of two...

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5 tips for curing pet peeves that keep meetings from being good

Tell most business people that there’s another meeting on their agenda, and you’ll likely see them shake their head, roll their eyes, and mumble something under their breath. That’s because nearly all...

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5 key motivating factors that can boost insurance agency productivity

What is in it for me? This common phrase exemplifies the reality of how people are primarily focused on the things that matter most to them. This is well depicted in the story of a young car salesman...

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4 aces to make sure that hiring workers is no poker game

John was a successful physical therapist. Pressured by the expansion of his practice, he decided to hire an office manager. Alice had the perfect resume – on paper, she was an “ace of diamonds.” She...

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3 tips and 3 benefits of taking customer satisfaction past satisfactory

A traveler attempting to book a ticket by phone became frustrated after choosing from a menu of endless options then waiting on hold for twenty minutes before eventually being transferred twice, with...

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3 failsafe hints for being a memorable leader

If you look back over your career, chances are you can identify one or two people who stand out as memorable leaders. Even if these people didn’t hold an official leadership role, their actions and...

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Become the CATAlyst who gets things done with effective actions

What distinguishes the mediocre leader with so-so results from the effective leader who makes a big impact every time? The answer is the ability to take effective action. There’s a big difference...

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